Service Manager/Service Director
Website Umansky Toyota
- Maintain a service customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Create goals and objectives for the department, which include an annual operating budget and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
December 17, 2025