Service & Parts Department

PORTER | DETAILER | LOT ATTENDANT

• Clean and detail vehicles
• Inspect each finished product
• Clean areas of the dealership as needed
• Help maintain the lot

TECHNICIAN

• Perform work specified on the repair order with efficiency and in accordance with the dealership
• Test drive vehicles, and test components and systems, using diagnostic tools and special service equipment
• Diagnose, maintain, and repair vehicle automotive systems

PARTS REP

• Oversee the parts sales process from start to finish
• Work with the parts manager to locate any parts not in stock
• Complete the special order part request for the customer
• Communicate with the customer on the parts status

SERVICE BDC REP

• Calls customers to schedule appointments for routine maintenance, warranty concerns, recalls, and declined maintenance.

SERVICE ADVISOR

• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and the history of the vehicle

SERVICE MANAGER | SERVICE DIRECTOR

• Maintain a service customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Create goals and objectives for the department, which include an annual operating budget and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

PARTS MANAGER

• Forecast goals and objectives for the parts department
• Hire, train, and monitor the performance of all parts department staff
• Maintain inventory consistent with the requirements of the various departments
• Create pricing guidelines for customer categories

BODY SHOP MANAGER

• Manage customer expectations
• Ability to manage others
• Ensure work is performed efficiently and accurately
• Participate in all required training programs, certifications, school courses, and events
• Ensure all tools and equipment are used safely and accurately
• Respond to safety concerns immediately
• Perform as a mentor to body shop employees
• Strong writing and communication skills;
• Experience with CCC One Estimating System;
• Three+ years of experience in the automotive industry (specifically in service and repairs);
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume